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National Service Network

Using A Call Centre For A Car Service?


We all lead very busy lives these days. It is hard to find the time to do all the things we want to do, let alone the things we have to do. I thank the stars for the internet, especially internet banking. What a time saver. We can shop, pay bills, find any information we might need (and some stuff we didn’t know we wanted to find out about!) search for a new house, locate old school friends, and now get your car service organised. This has to be one of the best items I’ve discovered.

In a perfect world I wouldn’t have to even think about servicing the car. It’s bad enough that I have to put the petrol in myself (oh for the days of full driveway service). We all know that regular car services increase the residual value of your car.

A car service finds the faults before they become a major problem, and so you can avoid costly repairs. It can be dangerous not to have your car serviced. Brakes and suspension problems will be eliminated with regular a car service. Engines and transmissions will last for many thousands of miles in original condition with the regular maintenance that a car service provides.

A great time saver is the inception of the call centre for car servicing. NSN is one such call centre. They offer a very efficient service. They are a network of 1,000 independent garages. One of the best features is that their prices can be up to 50% cheaper than franchise garages. It’s a very simple process. You can go online and ask for a quote for your car service. The customer service staff will book your car into one of their garages on the (negotiated) date you require. They will then contact you to confirm all your details. You can choose to have the manufacturer’s service or choose NSN’s own value for money car service.

Your car can be collected from home or work, and will be returned to you as well. How convenient and time saving. The work being done is monitored and if any extra work is required the customer service people looking after you will contact you to authorise the work before it is carried out. Only after the work is completed do you pay NSN by debit or credit card. NSN pays the garage, so the work has to be of the highest quality to meet NSN’s standards. You will then be contacted to organise delivery of your vehicle back to you at work or at home.

This has to be one the best offers for time poor people: never having to organise with a garage again. The call centre team take care of everything for your car service, from the booking to the return of your vehicle, which includes a free wash and vacuum. Oh, did I mention the national guarantee of 12 months or 12,000 miles? Use a call centre for a car service? Sounds good to me.

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